REI, short for Recreational Equipment, Inc., is an American retail and outdoor recreation services corporation. The company was established in 1938 by Lloyd and Mary Anderson as a cooperative that supplied quality climbing gear at affordable prices. Since then, REI has grown into a popular brand that specializes in outdoor gear that caters to a wide range of activities such as camping, hiking, cycling, and more. With over 150 physical stores across the United States, REI is a go-to destination for outdoor enthusiasts. Along with its expansive product lineup, the company also offers various resources, including educational classes and experienced staff, to assist customers with their outdoor needs. REI is committed to sustainability and philanthropy, has been recognized as a leader in social and environmental initiatives, and is a member-owned organization that operates under the principles of cooperation and collaboration.
Amenities and More
- Kerbside pickup
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- Wheelchair-accessible lift
- In-store shopping
- In-store pick-up
- Quick visit
Reviews
Tom was very kind to stop and help "install" streamers on my son's Strider. We were visiting from out of town and didn't have the tools to fit them in his handlebars.
I appreciate the kindness of Tom and the other employees to make my son's day. It's the little moments.
Great REI store with lots of store space. While it can be more expensive then I would like their goods are worth it
Honestly, for as wonderful as a store is that is in the business of selling products related to the outdoors, and actively promoting folks to partake in physical activity, the staff can tone it down on promoting their membership as far as I'm concerned. I understand why they do it, it just gets old after being informed about it 4 separate times by the same staff member in one visit. Overkill? I think so. And unfortunately to the point where shopping at REI is becoming less of an attraction.
To whom it may concern; The 2nd class treatment by the blue/purple haired cashier lady shortly after announcing my lack of membership was unappreciated, and left me feeling even stronger about thinking twice before going in for that new pair of wool socks.
Got awesome gear during our visit and had helpful employees, but got asked like 5 times if we are members. Got a bit annoyed lol. Made a joke about it at the checkout and the cashier replied sharply “we are just communicating”
REI sends me constant email and paper mailers and paper catalogs trying to entice me to buy stuff I Don’t need . Now in the store to appear conscientious they are BAG LESS. Don’t send me catalogs but please but sell us a paper bag to carry your expensive merchandise home.
I am going to avoid this store in protest of the bagless policy. . Aug 21,23 I found another 24 page REI catalog I don’t want in my mail.
Firstly, let me say that I HATE shopping. Let’s just make that clear. But shopping at REI is so painless I damn near enjoy it! From knowledgeable folks keen to help with fitting backpacks to patient shoe department staff who encourage me try on ten different pairs of shoes to find the best fit to the cheery people manning the registers I’ve never had a bad experience at an REI no matter which outlet I’ve gone to all over the US. The Olympia branch is no exception to their standards of excellent and friendly service. Well done yet again, REI!
beautiful store but some people need to be retrained in customer service. also maybe don’t talk about paying customers in front of them very unprofessional. this took place during the evening of nov 11th the people on the tills are the ones who talked about customers not the people on the floor they on the other hand were very helpful.
I went there to buy a national park pass and Washington state pass. I had to ask for help with understanding which would be the best option for what i was getting. Also I needed help with the membership pass. Kat was amazing at helping me. I was really impressed. I told her my travel plans and she took out a map and explained some hikes in the area. It made me feel really comfortable with my trip. It’s nice, like a true hometown hiking tour. Full of knowledge and enthusiasm. I will definitely be back and continue to shop at REI as I really felt very welcomed. Thank you Kat.
Location
625 Black Lake Blvd SW Ste 410, Olympia, WA 98502, United States
Hours
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Monday
10:00 AM - 09:00 PM
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Tuesday
10:00 AM - 09:00 PM
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Wednesday
10:00 AM - 09:00 PM
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Thursday
10:00 AM - 09:00 PM
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Friday
10:00 AM - 09:00 PM
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Saturday
10:00 AM - 08:00 PM
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Sunday
10:00 AM - 06:00 PM
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